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Diploma in Customer Care and Front Office Management

Diploma in Customer Care and Front Office Management

Course overview

Get experience in systems and procedures required for Front Office Operations.

Course Units:

  1. Introduction to Front Office Management
  2. Business Communication
  3. Customer Service Excellence
  4. Office Administration and Management
  5. Information Technology in Front Office Operations
  6. Professional Ethics and Etiquette
  7. Principles of Marketing for Front Office
  8. Event Management and Coordination
  9. Front Office Technology Applications
  10. Internship/Practical Experience

Minimum Entry Requirements

  • Course Duration: 12 Months
  • Minimum Entry grade:D Plain
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